The Challenge Fujin/Furai Return Idler Kit is a complete redesign of the the return chain path and you will not believe how simple and quiet it can be! With a fully floating design and all new mounts, there's no need for a return side chain tube. In addition to the floating chaintube and upgrading the power side idler, this kit changes the chainline to move the mid return idler down below the power side chain instead of beside it. This keeps the power side chain from touching the idler, and allows the idler to be full width and have full side plates. The Challenge Return Idler Kit will re-invent your ride, and you'll love it.
Ordered this kit on January 6th. Dispatched on the 15th, a day after I queried if it had been dispatched or not. Received on January 21st incomplete! Sent photo of what I had received so T-Cycle could figure out what was missing. T-Cycle sent rest of order on the 22nd with tracking. Tracking stated package had left San Francisco Intl January 25th. It's now Feb 5th and for the last 11 days the tracking status hasn't changed. Apparently it left San Francisco International Jan 25th and then nothing! Communication from T-Cycle has been excellent but I just wish they'd got the order right in the first place. It's now been a month since my order went in and I still don't have the kit I ordered. Would I order from T-cycle again? Tell you when I put the idlers on the bike. T-Cycle you need to do better when putting kits together there needs to be more checks so this kind of thing doesn't happen. Sending out incomplete kits isn't good enough. Before I ordered I asked for a photo of the Furai kit and you weren't able to provide one but offered to send a photo when the kit had been put together. Really your website needs to improve, provide more info for customers and show them EXACTLY what they are getting, that's my suggestion.
Hey Fergus, Firstly, I want to apologize for the mistakes here. Our documentation for older and less-common bikes is sometimes poorer than we'd like to be, often covered in as much hand-scrawl as CAD to keep up with the peculiar setups we've encountered over the years. The Furai has always been a challenge for us (pun intended), but we dropped the ball with our internal communication on your order. I'll be refunding 25% of your order immediately, and when you receive the last parts in the mail, please reach out and let us know that everything's come together. Yours, Caz