Contact Us

If you are in the European Union, please contact Icletta by clicking here. Icletta is the official T-Cycle distributor in the EU. T-Cycle does not directly service customers in the EU. If you are located anywhere else in the world, please fill out the form below.

We are located in beautiful, rainy Portland, Oregon USA, on the west coast of North America. Our address is:

TerraCycle, Inc.
5726 SE Center
Portland, OR 97206 USA

Our time zone is Pacific Time, usually about GMT-8.


Customer Service Hours:
Monday-Friday: 9am to 5pm
Saturday: CLOSED
Sunday: CLOSED

***To Allow us the chance to research the situation prior to having a conversation, please leave a brief message letting us know how we can help you.***

+1-800-371-5871 (North America)
+1-503-231-9798 (Outside North America)

Our office is the machine shop. Please do not be discouraged if your call goes to voicemail.  Email and voicemail are monitored closely during business hours. A response will be received within a business day, typically the same day. We are closed on the weekend.

Email is our preferred method of communication, because we can send detailed answers with informative photos, links, pictures of cats in humorously precarious situations, etc.

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