Contact Us

If you are in the European Union, please contact Icletta by clicking here. Icletta is the official T-Cycle distributor in the EU. T-Cycle does not directly service customers in the EU. If you are located anywhere else in the world, please fill out the form below.

We are located in beautiful, rainy Portland, Oregon USA, on the west coast of North America. Our address is:

TerraCycle, Inc.
5726 SE Center
Portland, OR 97206 USA

Our time zone is Pacific Time, usually about GMT-8.


Customer Service Hours:
Monday-Friday: 10am to 5pm
Saturday: CLOSED
Sunday: CLOSED


Our office is the machine shop.  Email is monitored closely during business hours. A response will be received within a business day, typically the same day. We are closed on the weekend and holidays. 


+1-800-371-5871 (North America) 

+1-503-231-9798 (Outside North America)

All phone calls go to voicemail. Please leave a message.


Email is our preferred method of communication, because we can send detailed answers with informative photos, links, pictures of cats in humorously precarious situations, etc.

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