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Contact Us

We are located in beautiful, rainy Portland, Oregon USA, on the west coast of North America. Our address is:

TerraCycle, Inc.
5726 SE Center
Portland, OR 97206 USA

Our time zone is Pacific Time, usually about GMT-8.


Customer Service Hours:
Monday-Friday: 11am-ish to 5pm-ish
Saturday: CLOSED
Sunday: CLOSED


Our office is the machine shop.  Email is monitored closely during business hours. We are closed on the weekend and holidays. 


+1-800-371-5871 (North America) 

+1-503-231-9798 (Outside North America)

All phone calls go to voicemail. Please leave a message.


Email is our preferred method of communication, because we can send detailed answers with informative photos, links, pictures of cats in humorously precarious situations, etc.


If you are in Europe, please contact Icletta by clicking here. Icletta is the official T-Cycle distributor for Europe. If you are located anywhere else in the world, please fill out the form below.