We ship via the US Postal Service (USPS) and Federal Express (FedEx) from Portland, Oregon. Unfortunately, we do not offer expedited shipping.
When your order goes out, you will receive an email with a tracking number. USPS can track packages to a certain extent, but they cannot be tracked through customs. UPS packages can be tracked through the whole process with a fine level of detail, but UPS charges customs fees.
Our goal is to put products into the world that better cycling, so please let us know if something isn't working right. It isn't uncommon that some tweaks to a product can change the experience from "Well, that ain't gonna work," to "Boy howdy, that's perfect!" If you do need to return a product, then we don't require any fancy RMA numbers or anything, but it is the customer's responsibility to return the product to us. It is also vital to include your name, email, or an invoice number from the sale, so that we can contact you when the box arrives. A 10% restocking fee is issued on all merchandise that is returned in resalable condition (i.e. not scratched or damaged). Products that have been dirtied, scratched, or otherwise cosmetically blemished are subject to a 25% return fee. If you manage to totally destroy our stuff, we probably still want it back for proper dissection, but sadly we can't offer compensation.
Please address like this: