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Shipping & Returns

Shipping

We ship via the US Post Office (USPS) and United Parcel Service (UPS). Each has several shipping options. If you have a special request (you have a race next week in Kalifornsky, Alaska and you want your custom built polar-bearings* to meet you there, for example), please note unusual circumstances that in the comments section when you check out, and/or email us about it.

Tracking

When your order goes out, you will receive an email with a tracking number. USPS can track packages to a certain extent, but they cannot be tracked through customs. UPS packages can be tracked through the whole process with a fine level of detail, but UPS charges customs fees.

Charging

Note that we don't charge your credit card until we ship. Don't worry that your order has been lost if your card isn't charged right away. Since we build things up per order, we don't want to charge your card until everything is ready to go out. You can check the status of your order by logging into your account and seeing where it is in the process.

Returning

If you need to return something for any reason, just email us and let us know. We are a small company and we like to keep track of things on a personal basis, so there's no need for fancy RMA numbers or anything. An email ahead of time to let us know there is an issue is all we need. That way, we can be prepared when it arrives and get things fixed up/straightened out as quickly as possible. Thanks!

*Polar-bearings are still in development.
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