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How to Contact Us

If you are in the European Union, please contact Icletta by clicking here. Icletta is the official TerraCycle distributor in the EU. TerraCycle does not directly service customers in the EU. If you are located anywhere else in the world, please fill out the form below.

We are located in beautiful, rainy Portland, Oregon USA, on the west coast of North America. Our address is:

TerraCycle, Inc.
5726 SE Center
Portland, OR 97206 USA

Our time zone is Pacific Time, usually about GMT-8. Our hours are 9AM-6PM Pacific Time. Our phone numbers are:

***In order that we have the chance to research the situation prior to having a conversation,
please leave a brief message letting us know how we can help you.***

1-800-371-5871 (North America)
+1 503-231-9798 (Outside North America)

Our office is the shop. If you call during the day, there's a chance we're out in the shop making things and can't get to the phone right away. We do check for messages and emails frequently, however, and will get back to you as soon as possible. Email is our preferred method of communication, because we can send detailed answers with informative photos, links, pictures of cats in humorously precarious situations, etc. Fill out the form below with any questions or comments. We look forward to hearing from you!

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